THE ROLE OF TEXT IN THE COMPREHENSIBILITY OF E-SERVICES

Authors

  • Heloisa Fischer LEUI | Laboratório de Ergodesign e Usabilidade de Interfaces, PUC-Rio | Pontifícia Universidade Católica do Rio de Janeiro, Rio de Janeiro, Brazil
  • Claudia Mont'Alvão LEUI | Laboratório de Ergodesign e Usabilidade de Interfaces, PUC-Rio | Pontifícia Universidade Católica do Rio de Janeiro, Rio de Janeiro, Brazil
  • Erica dos Santos Rodrigues LAPAL | Laboratório de Psicolinguística & Aquisição da Linguagem, PUC-Rio | Pontifícia Universidade Católica do Rio de Janeiro, Rio de Janeiro, Brazil

DOI:

https://doi.org/10.22570/ergodesignhci.v7iEspecial.1275

Abstract

This article discusses the role of textual comprehensibility in accessing Brazilian digital public services. It reports partial results of documental research and literature review. The paper addresses the concepts of interaction in e-government, public value (related to e-services design), officialese, and Plain Language. It illustrates the linguistic aspects of the officialese from a fragment of e-service text from the federal government.

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Published

2019-12-31

Issue

Vol. 7 No. Especial (2019): Special Edition - Ergodesign & USIHC 2019 Selected Papers

Section

Artigos

License

Copyright (c) 2019 Ergodesign HCI Journal

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.